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Online Services » FAQs

Frequently Asked Questions

How do I begin using Online Banking?

In the main menu bar select Account Login, First Time User. Enter your primary account number and call 320-231-1118 to receive your 4-digit password. This will prompt you to enter a new Access ID and Password, you will use this going forward to login to Online Banking. Finish the set up steps to finalize your enrollment.

What if I forget my password or have trouble logging in?

If you have a current email address entered in our system, enter your access ID, then click on the ‘Forget your password’ link on the login page and your password will be emailed to you. If you still cannot login call 320-231-1118 and we will issue you a new temporary password.

Can I change my password?

Yes, login to your Online Banking account and click on Options at the top of the page. Here you are allowed to change some of your personal information.

Can I transfer funds to or from my accounts at another institution?

You can transfer money between your Home State Bank accounts and accounts you may have at other U.S. financial institutions. The flexibility to transfer between financial institutions is subject to bank approval. Contact Jolene at 320.222.0042

How often is my account information updated?

Your accounts are updated daily.

Is my account information secure?

Yes! The safety and security of your data is one of our primary concerns. Online Banking is encrypted to ensure your account information is secure.

How do I setup and use Mobile Banking?

Click on the Option tab within your Online Banking account, enter your cell phone information and create a 4-digit PIN. This will prompt a text message to be sent to your cell phone with a link you need to initiate your access. Bookmark this link as this is how you will access your Mobile Banking going forward.

How do I transfer money to one of my other accounts?

Express Transfer should be used for making a transfer today or to make a payment to your Home State Bank loan (must be completed before 5:30 PM Central Standard Time).

Use the Scheduled Transfer option by clicking the transfer button to schedule a transfer or payment for a future date or for a recurring transfer or payment.

Then click on the account you want the transfer to come from, the account you want to transfer to and the dollar amount.

How soon after I submit a transfer will the transaction be processed?

If you do an Express Transfer before 5:30 PM Central Standard Time, the transfer will be processed for that business day. The transfer will not be accepted if you don't have enough money in your account. If you do a Scheduled Transfer, the transfer will be processed on the date you submitted.

Is there a limit of transfers I can make per month?

Not within your Checking but within Savings your electronic transfers are limited to 6 transfers per four week period or monthly statement cycle.

Who can I pay with Bill Pay?

Anyone-it can be a company or an individual person.

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